High load on core routers

Incident Report for dataplicity

Resolved

The additional capacity appears to have mitigated the load issue. We did have a residual issue that was affecting some users in one availability zone, which is now fixed.

Posted Jun 28, 2018 - 21:07 UTC

Monitoring

New load balancers are coming online and load appears to be stabilising.

Posted Jun 28, 2018 - 17:22 UTC

Identified

We are adding capacity.

Posted Jun 28, 2018 - 16:59 UTC

Investigating

We are presently investigating high load on our core routers.

Posted Jun 28, 2018 - 16:54 UTC

This incident affected: Front-end, IoT Router, Wormhole, and Mobile apps.