Mobile terminal access impaired

Incident Report for dataplicity

Resolved

Restored in all remaining regions; telemetry reporting in.
Closing issue.

Posted May 02, 2018 - 21:40 UTC

Update

Restored in European region; telemetry reporting in.

Posted May 02, 2018 - 21:24 UTC

Identified

We have identified a probable cause and are rolling out a fix.

Posted May 02, 2018 - 21:18 UTC

Investigating

We have received error reports with the terminal when accessed from mobile apps and are investigating.

Web access is not impacted - if you are impacted you should still be able to access your device from the Dataplicity website.

Posted May 02, 2018 - 20:20 UTC

This incident affected: Front-end.